JetBlue on the Phone

For some reason, my JetBlue TrueBlue number is associated with my full name, with middle initial, so that when a ticket is issued in my name without initial, JetBlue assumes I must be someone else and doesn't associate my number with the reservation. I have to call JetBlue to fi the situation each time. When I did so today, JetBlue's recorded greeting was all too happy to point out that my call was being connected to Salt Lake City. Good start. And the agent was great. Just did his job quickly and efficiently. Even upsold me on the premium seating; for $30 on the transcon, you get 38" pitch instead of the standard 34". Even 34 is good; most carriers' standard coach is 31". 3" and 4" doesn't sound like much but it's huge. 31 is cozy, 34 is comfortable, 38 is spacious. And I didn't even feel bad about that upcharge; $30 for 5 hours of improved comfort seemed like a reasonable trade-off. Like first class without the alcohol. :)

I'm not looking forward to the JetBlue JFK experience until the new terminal is open in the fall. I could park off-premises but it's an early enough morning flight that I'll take a car service (even if my round-trip car service isn't much different than my round-trip airfare; is it any wonder the airline business is in a world of hurt?).