I was flying back Friday SFO-JFK in business class and started talking to the passenger next to me, indicating my complete disgust with the state of the traditional carriers today. He indicated that he was a 2+ million mile flyer on American and that this was his last flight on American. He too was so disgusted by recent moves and their counter-productive outcomes that all his flying going forward was going to be on Southwest or JetBlue.
It's one thing when the recent moves of the airlines drive dissatisfaction among the low paying leisure passengers and potentially cause them to pay more of their share as compared with business travelers. I don't agree with the approach even while I understand the objective. However, if their approach towards achieving that objective drives away the very passengers they need to retain, perhaps someone ought to be questioning their approach...and sanity.